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Breville BES920XL the Dual Boiler Espresso Machine –> Home About Us Shipping Info Feedback Return Policy FAQ Contact Us Add our store to your favorites and receive exclusive emails about new items and special promotions! General Interest Breville BES920XL the Dual Boiler Espresso Machine Brand New Factory Sealed Latest Model! –> Item Description The BES920XL Dual Boiler from Breville puts the features and performance of the commercial machines at local cafes in your own kitchen. As you might have guessed, the machine features a dual stainless steel boiler heating system which maintains a perfect temperature for an espresso shot while having steam ready on demand to prep your milk or warm a cup while espresso is being extracted. The true low pressure pre-infusion function gradually increases the pressure, gently expanding the grinds to ensure rich bold flavor only achieved through even extraction. The built-in descaling alert notifies you of build up that not only impedes efficiency, but causes unwanted bitterness in every cup. An included Razor Dosing Tool keeps the volume of coffee in the portafilter consistent for the extraction process to run smoothly. Due to differences in voltage and frequencies, we do NOT recommend this item for use outside of the US. Item Features 15 Bar Italian Pump pressure with Over Pressure Valve Pre Infusion low water pressure feature Dual stainless steel boiler heating system Electronic PID temperature control Programmable ‘Auto Start’ function 84 fl.oz water tank Integrated water filter and descaler alerts Integrated 58mm tamper Concealed storage tray Supplied Accessories: – 58mm Razor Dosing Tool – 58mm single wall filter baskets (1 & 2 cup) – 58mm dual wall filter baskets (1 & 2 cup) – 16 oz. (480ml) stainless steel milk jug – Water hardness test strip – Cleaning kit – Water filter holder and water filter Shipping Info Shipping Methods and Fees: We offer FREE SHIPPING on every item in our store shipping to a valid PHYSICAL street address in the continental 48 states ONLY. This means we CANNOT ship for free to: Hawaii, Alaska, Puerto Rico, Guam, APO/FPO and PO Boxes Please inquire within for any additional shipping charges for shipments going to the above locations Generally, items 4 pounds or less will ship via UPS Mail Innovations or UPS Sure post. Items over 4 pounds generally ship via UPS ground. Items over 50 pounds need special handling and ship via a courier service. We reserve the right to use any method at the time of shipment. If a specific method is required please request such with our customer service department before you place your order eBay estimates (this includes “Fast & Free” estimates) are not guarantees, and are not provided by us. These are estimated delivery windows that do not take into account weekends, holidays, and weather related delays. If needed by a certain date, please purchase expedited shipping and/or contact our customer service department for expedited needs and requests. International orders to Canada ONLY, are shipped with Purolator service and the Expedited International Shipping option as listed on our listing includes all taxes duties and fees. The shipping amount is the final total, no hidden fees and the item gets delivered directly to your door. Average shipping times via Purolator is 3-5 business days, but can take up to 7 if you are in a remote location. For further details on this new and exciting program, please contact our customer service department International orders (excluding eBay Global Shipping orders & Canada) are shipped with USPS Priority International. Shipping costs paid to us do NOT include customs fees and import taxes. International orders made through the eBay Global Shipping Program are shipped to eBay, then forwarded to the international address. The shipping fees on these orders DO include customs fees and taxes. Please check the shipping section on our listings for available options. Not all items are eligible for international shipping and not all options are available for every item. Tracking: Tracking can be found in your eBay purchase history Combined Shipping: Most items ship separately, combined shipping not guaranteed. Please contact us for a quote. Expedited Shipping: Currently, we can only offer expedited shipping for destinations within the US. Economy mail is also unavailable. Address Corrections: Address changes can be made in PayPal at the time of checkout, before making payment. Since shipping is automated, we cannot guarantee a change of address is possible, but the sooner you contact us the better. International Shipping: All international orders are considered final, no returns are possible. We do not devalue or mark items as gifts as this is illegal. Calculation and payment of customs, taxes, and fees are the customer’s responsibility. Attention Canadian Customers: All shipments to Canada are now done via Purolator meaning all taxes, customs, and duties are paid up front. The average shipping time for this method will be between 3-5 business days. Shipping Insurance: We insure every package so that if it is lost or damaged we can file claims. These claims can take up to 2-4 weeks with UPS and 2-3 months with USPS. Drop Shipments: Most items ship from NYC, but we have several off-site warehouses and drop shippers who will occasionally ship for us. Further details of our shipping policies can be found here. Return Policy Please read the below policy as it will be strictly enforced in order for us to continue running a successful business and continue to bring you savings on all electronics and closeouts. Returns are accepted for 30 days for an even exchange or PayPal refund. You must request an RMA# for a return or it will not be accepted. Items must be returned in the same condition in which they were sent. Return shipping is the responsibility of the customer. Returns take 10 business days to inspect, process, restock, and issue the replacement or refund. ALL International sales are final and the above does not apply. FAQ • How long will it take to ship my package? We Be Dealin’ ships via UPS ground* or UPS Mail Innovations, providing fast, trackable and insured shipments. Items are very carefully packaged by our trained service department, and generally ship out within 1 -3 business days of receiving a cleared payment (excluding weekends and holidays). UPS Standard Ground usually delivers within 2 to 6 business days to your physical address. We ship to PO Boxes for an additional fee. For a standard US package we charge 10 dollars additional to ship to a PO Box. If the address you submit is a PO Box address, we will send you a Paypal invoice for the money due. All packages shipped to a PO Box are shipped via USPS priority and take 1-3 business days to be delivered once they ship. Please note that USPS packages can not exceed 70 Pounds per USPS restrictions. UPS domestic shipping is available for an additional fee please contact us prior to purchase as to how much UPS shipping will be. *International shipments ship via USPS although we reserve the right to ship with UPS. If you have a preference please let us know. PO Boxes ship via USPS. Please see international shipping section for more information • Do you offer local pick up? Unfortunately, we cannot allow pick-ups at this time. We are under contract with our warehouse to ship all items with them, since they handle, package, box, store and insure our products. However, we can give a small discount if you live close by. You will find that addresses close to us get delivered via standard shipping in 1-3 days. • I have received the wrong item. If we have made an error while processing your order, we will pay 100% of the shipping fees to correct the problem. If an incorrect item was received, this is usually due to a processing error in our warehouse. We carry over 20,000 SKUs, so mistakes can happen, and we try to minimize this for you as much as possible. We will schedule a pick up for you at the address of your choice if you received the wrong item. Please contact us and let us know the following. What item did you receive? What item should you have received? What address would you like the incorrect item picked up at? What time is good for you so we can schedule a pick up? (usually morning or evening in 4 hour blocks) Would you like to keep the item? Sometimes, the mistake is actually one that a customer does not mind. The item could be more expensive, just as good, or sometimes better. If you would like to keep the item we sent you in error, please email us and we can work out a discount for the mistake, or a credit in our store for the understanding. • I made a mistake in my address. If you have made an error in your shipping address, please contact us ASAP. If your order has already been shipped, there may be a fee assessed for the address correction. We can only correct addresses that are shipped via UPS and it is not always possible to correct. If the item comes back to us due to incorrect address, we will ship one more time free of charge in most cases. This only applies to physical addresses in the continental United States; all other address would be responsible to repay the shipping fee in order to get their item reshipped. • Does We Be Dealin’ Drop Ship items? We Be Dealin’ does not drop ship items in most cases. In the event that we oversell an item, we will ship from a supplier when possible in order to expedite the order processing purpose and make sure that our customers get the items they pay for as quickly as possible. We Be Dealin’ does ship from several warehouses around the country. We have our main warehouse in Brooklyn NY. We have 3 other warehouses on the east coast and we have a warehouse in Ohio. Items can ship from anyone of these locations, but there should be no difference in processing time no matter which warehouse your item ships from. • My product was damaged during shipping. What should I do? We Be Dealin’ takes pride in packaging and shipping of products, but if your product was damaged during shipping, please contact us within 3 days of receipt of the item with your sales receipt number, item number, and product name. We will reply via e-mail with a resolution. See our full return policy for more details. • What is your Return Policy? We have recently changed the Return policy at We Be Dealin’ to be more customer friendly and to insure that our customers get what they paid for GUARANTEED!! HIGHLIGHTS OF THE NEW RETURN POLICY: NEW 30 DAY RETURN PERIOD MORE REPLACEMENTS FOR DOA ITEMS, FULL REPAIR WARRANTY ON EVERY ITEM GUARANTEED! LESS RETURN RESTRICTED ITEMS For more info please click here to visit our Return Policy Page Contact Us Our offices are open Monday through Friday from 9am to 6pm (Eastern) You can email us a question through eBay here. Or, reach us by Phone at: (201) 490-1125